Question 1

What is Veritas Bioscience?

Accepted Answer

Veritas Bioscience is a premium supplier of research grade peptides and compounds focused on body composition, performance, recovery and longevity. Every batch is sourced from trusted manufacturers and independently verified for purity before it reaches you.

Question 2

Are your peptides third-party tested?

Accepted Answer

Yes. Every batch is independently tested for purity, identity and contamination. Full purity reports are kept on file for each batch and available on request through the concierge.

Question 3

How are orders packaged and shipped?

Accepted Answer

Every order ships in discreet, unbranded packaging with no mention of the contents on the outside. Vials are temperature conscious packed with protective insulation to keep them stable in transit.

Question 4

Do you ship internationally?

Accepted Answer

Yes. We ship globally to most countries using tracked courier services. It is the customer's responsibility to confirm that any compound ordered is permitted for import into their country.

Question 5

How long does delivery take?

Accepted Answer

Vietnam orders typically arrive within 1 to 3 business days. International orders generally arrive within 5 to 14 business days depending on destination and local customs. A tracking number is provided once your order is dispatched.

Question 6

Is delivery faster inside Vietnam?

Accepted Answer

Yes. Vietnam orders are dispatched same or next business day from our local fulfilment and almost always arrive within a few days. International orders route through tracked courier partners and take longer due to customs.

Question 7

What happens if my order is lost or damaged?

Accepted Answer

If a parcel is lost in transit or arrives damaged, contact the concierge with your order number and any relevant photos. We arrange a replacement or refund case by case once the carrier investigation is complete.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major cards and bank transfer. Crypto payments are available on request. All transactions are processed through secure providers and your details are never stored on our servers.

Question 9

Are your prices in USD?

Accepted Answer

Prices display in your selected currency using the toggle in the navigation. Final charges settle at the equivalent rate in your chosen payment method.

Question 10

How should peptides be stored?

Accepted Answer

Unreconstituted vials should be refrigerated between 2 and 8 degrees Celsius. Once reconstituted with bacteriostatic water, peptides should be kept in the fridge and used within the window recommended for that specific compound.

Question 11

What is the shelf life of your products?

Accepted Answer

Sealed lyophilised peptides stored correctly remain stable for 18 to 24 months from the date of manufacture. Every batch is labelled with its production reference.

Question 12

Do you provide dosing guidance?

Accepted Answer

Every product page includes a general dosing guide for research reference. This is educational only and is not medical advice. Always consult a qualified medical professional before considering any compound.

Question 13

Are these products legal?

Accepted Answer

Our products are sold strictly for research and laboratory use. Regulations differ between countries and it is the customer's responsibility to confirm the legal status of any compound in their jurisdiction before ordering.

Question 14

Can I cancel or change my order?

Accepted Answer

Orders can be modified or cancelled before they enter fulfilment, usually within a few hours of being placed. Once an order has shipped it can no longer be cancelled.

Question 15

What is your returns policy?

Accepted Answer

Due to the nature of research compounds, we cannot accept returns once vials have been dispatched. If a product arrives faulty, damaged or incorrect, the concierge will arrange a replacement or refund.

Question 16

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes. Researchers, clinics and laboratories ordering in volume can contact the concierge for tailored pricing and ongoing supply.

Question 17

How do I get in touch?

Accepted Answer

The concierge responds to every enquiry within 24 hours. For order issues, include your order reference so we can help quickly.

Frequently asked questions

Contact concierge